Delivery Processing Time

We ship our products via DHL, Fedex, and TNT, delivery processing time takes between 3-5 business days.

 

Handling Time

Handling time is different from one product to another depending on supplier, but it should take between 1-7 business days.

 

Shipping Rates and Delivery Estimates

Country
Shipment Method
Estimated Delivery Time
Shipment Cost
United States & Canada
DHL, Fedex, and TNT
3-5 business days

$9.99

FREE Shipping On Orders Over $49.99


 

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time, there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.

 

2. Shipping Costs

Shipping costs are calculated during checkout. Payment for shipping will be collected with the purchase.

This price will be the final price for the shipping costs to the customer.

 

 3. Returns Due To Change Of Mind

We will happily accept returns due to change of mind as long as a request to return is received by us within 30 days of receipt of item and are returned to us in the original packaging, unused and in resellable condition.

Return shipping will be paid at the customer's expense.

Once returns are received and accepted, refunds will be processed to your original payment method. We will notify you once this has been completed through email.

We will refund the value of the goods returned but will NOT refund the value of any shipping paid.

 

4. Handling Time

Orders are usually dispatched within 7 business days of payment of the order.

 

5. Change Of Delivery Address

For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

 

6. Items Out Of Stock

If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.

 

7. Delivery Time Exceeded

If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation

 

8. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider

 

9. Parcels Damaged In Transit

If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.

 

10. Sales Tax

Sales tax will be added to the price of the goods at the checkout.

 

11. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

  

12. Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed its investigation into the claim.

 

13. Process for parcel lost in transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

 

Customer service

For all customer service inquiries, please email us at help@eshler.com

 

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